We offer a 14-day, no-questions-asked refund on all Aethelgard licenses — Annual and Lifetime. If the product doesn't work for you, email us and we'll process a full refund immediately.
How to request a refund
Email contact@aethelgard.finance within 14 days of your purchase with:
- The email address used at checkout
- Your order reference (in your Paddle receipt)
We will process the refund within 2 business days. Paddle typically returns funds to your original payment method within 5–10 business days depending on your bank.
After a refund
Upon refund, your license key is deactivated. The Software continues to function in Personal-tier (free) mode — you do not lose access to your data. Your financial records remain on your device and are yours to keep.
Annual renewals
Annual licenses do not auto-renew. When your license expires, the Software returns to Personal-tier functionality. You will not be charged automatically. If you choose to renew, you purchase a new license at the then-current price.
Upgrading from Annual to Lifetime
If you hold a current Annual license and wish to upgrade to Lifetime, follow these steps — do not purchase the Lifetime plan directly, as we will not be able to apply your credit retroactively.
- Email contact@aethelgard.finance with the subject "Upgrade to Lifetime", including the email address used at checkout.
- We will calculate the unused portion of your Annual license and reply with a personalised discount code covering that amount.
- Once you have received the discount code, purchase the Lifetime plan for your tier from the pricing page and apply the code at checkout.
- Your new Lifetime license key will be delivered automatically to your email.
We aim to respond to upgrade requests within one business day.
Questions
Any questions about billing or refunds: contact@aethelgard.finance